FAST NORWAY DELIVERY
60-DAY RISK-FREE
1-YEAR WARRANTY INCLUDED
Secure checkout - 60-Day Guarantee
Fast Norway Delivery
Trusted by 50,000+ customers
At Vision Beam, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to find the best solution for you. Our 60-day resolution policy allows us to work with you on the most convenient way to address your concern—often without needing a return.
• 60-Day Customer-Centric Resolution – We aim to resolve most issues without requiring a return.
• Easy Order Cancellation – You have 24 hours to cancel your order after purchase.
• Hassle-Free Refunds – If a return is necessary, refunds are processed within 10 business days after approval.
• Return Shipping Cost – Return postage is the customer's responsibility unless the item was incorrect or defective.
• Damaged or Wrong Items? – Contact us immediately. We’ll make it right.
You have 24 hours to cancel your order after purchase.
To request a cancellation, please fill out this form.
If your order has already been shipped, please follow the return process below.
We strive to make things right in the easiest way possible—often without requiring a return.
If you’re not satisfied, reach out to our team at hello@vision-beam.com within 60 days, and we’ll work with you to find the best resolution.
Our goal is to ensure a smooth and fair experience while maintaining the integrity of our policies.
If a return is required, please ensure:
• The product is in good working condition and in its original packaging.
• You include your receipt or order confirmation.
• Items showing excessive wear or damage may not be eligible.
1. Contact Us First – Email hello@vision-beam.com to initiate your return. Returns sent without prior approval will not be accepted.
2. Follow the Instructions Provided – Our team will provide return details.
3. Return Shipping Cost – Return postage is the responsibility of the customer unless the return is due to our error (defect, wrong item, etc.).
4. Refund Timeline – Once we receive and inspect the item, you’ll be notified of the approval. If approved, a refund will be issued within 10 business days.
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, email us immediately at hello@vision-beam.com with a photo. We'll resolve the issue as quickly as possible.
We cannot accept returns on:
• Custom or personalized products
• Items marked as “Final Sale”
If you're unsure whether an item qualifies, contact us before purchasing.
We do not process direct exchanges. If you’d like a different item:
1. Return the original item using the return process.
2. Place a new order for the item you want.
• Refunds are issued within 10 business days after we receive and inspect the returned item.
• The refund will be made to your original payment method.
• Processing time may vary depending on your bank or payment provider.
Email us at hello@vision-beam.com – Our support team is happy to help!
